Transparent Return Terms for Global Auto Parts Buyers
At Auto Parts Outlet (APO), a proud member of the LKQ family of brands, we are committed to maintaining high standards of product reliability, OEM fitment accuracy, and international trade compliance. Whether you manage a commercial collision repair facility, an auto parts importing enterprise, or a regional distribution network, our structured 30-day return policy and standard refund framework safeguard your procurement operations.
30-Day Standard Commercial Return Guarantee
All auto body replacement components—including automotive bumpers, fenders, side mirrors, AC condensers, and refinishing supplies—are covered by a 30-calendar-day return window from the date of physical receipt or container handover.
Return Inspection Criteria & Eligibility:
- ✓ Unmodified Condition: Returned items must be uninstalled, unpainted, unaltered, and retained in their original factory protective packaging with part numbers clearly legible.
- ✓ Complete Assembly: All supplementary hardware, mounting brackets, clips, and technical documentation original to the product must be returned intact.
- ✓ Documentation: An official APO commercial invoice or authorized Return Merchandise Authorization (RMA) documentation is required for processing.
- ✓ Zero Restocking Fees: Standard inventory returns that meet original resalable standards incur no restocking penalties within thirty days.
Online Shipping & Freight Claims
For international shipments, ocean container orders, or courier dispatches, strict cargo verification protocols protect buyer interests upon destination arrival:
Transit Damage Filing
Any visible outer box or pallet damage must be noted immediately on the carrier's Bill of Lading (BOL). Photographic proof and damage logs must be forwarded to our RMA department within 48 hours.
Priority Replacement Dispatch
Verified transit damage claims or picking discrepancies are issued priority re-shipments or immediate account credits.
Commercial Refund Settlement
Following technical evaluation and physical inspection at an authorized APO hub, verified refunds are remitted to the initial payment source:
Approved Payment Channels
- Credit / Debit Transactions: Credited to original card account within 3 to 5 business days.
- Telegraphic Wire Transfer (T/T): Reimbursed to corporate bank account or applied to active trade balance.
- Check / Commercial Draft: Corporate check issued to registered business entity name.
Audit Completion Timeframe
RMA inspections are typically audited and finalized within 48 hours of warehouse receipt.
Product-Specific Conditions & Exceptions
Custom Paint & Aerosol Mixtures
Custom-mixed automotive paints, Wanda Refinish paint formulations, and specialized aerosol cans are non-returnable once mixed, unless a verified color formula discrepancy occurs under our paint warranty.
Installed Electrical & Electronic Parts
Electrical items or electronic modules that have been plugged in or programmed require prior authorization from technical service representatives to prevent electrical surge liability.
Questions Regarding Wholesale Orders or Claims?
Our international trade representatives and customer service specialists are ready to assist overseas buyers with RMA requests, order tracking, product specifications, and warranty coverage.